Trace an EFT

Expecting a direct deposit from DCBank and have not received it?  Please start by double checking your DCBank account statement to ensure the funds have been received to your DCBank account. 

If your account is set up to automatically transfer balances via direct deposit to another Canadian Financial Institution, please wait 1 business day from the date of the funds being received into DCBank before the direct deposit is initiated. 

If you still do not see the direct deposit in the Canadian bank account registered on file with DCBank, please contact us at 1-844-836-6040 to initiate a trace. 

Note: Traces may take up to 10 business days for completion.

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